We take pride in handcrafting each piece of kngifts fine jewelry with great love and care, each jewel is custom made to order, therefore please allow 2-3 weeks for production.
We offer FREE worldwide express shipping on orders above 400$, using FedEx/DHL were available, insured with tracking and signature confirmation.
Shipping will take 3-5 business days.
If you have an urgent deadline to meet please contact us with your detailed requests and we will be happy to help with a rush order according to our availability.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 10-14 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States:10- 24 Business days
Average transit times to International: 20 - 35 Business days
Every effort will be made to ensure your satisfaction with your kngifts purchase.
We accept returns on most orders within 30 days of initial delivery (except for personalized and custom orders).
Since each piece of kngifts is individually handcrafted to order, with the specific size and gold color of the customer choosing, all returns will incur a 20% restocking fee.
**Personalized and custom orders cannot be returned
**Diamond engagement rings can't be returned
**will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
Conditions of return
- Buyer can return or exchange this item
- Buyer must return item within 21 days of delivery
- Buyer is responsible for return shipping costs
- Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kngifts.com.
CANCELATIONS:
Cancellations can be requested free of charge within 24 hours. After 24 hours of purchase, a 25% restocking fee will be deducted from your final refund.
To keep your jewelry in great condition, we recommend:
- Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and makeup), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.
- Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.
- Never wear jewelry when doing physical work such as housekeeping, gardening, or exercise.
- Never expose jewelry to chlorine swimming pools, hot tubs, or ocean water.
- Never expose jewelry to sudden temperature changes and excessive sunlight.
Opal Jewelry Care:
Opal is a very soft and porous stone, which causes it to absorb the coloring of fluids it comes in contact with.
Opal jewelry needs to be kept away from liquid chemicals at all times, or the stone could suffer from permanent stain and loss of color. Try to keep your opal jewelry as naturally dry as possible. Keep away from oils, soap, shampoo, detergent, perfumes, and any chemical liquids. Do not wear opal jewelry while washing hands, showering, washing dishes, swimming, or any other activity that could expose the opal to impurities in the water.
If your opal becomes stained, discolored or damaged from improper care (i.e. washing hands with your opal ring on all the time), the only resolution would be a stone replacement.
Clean opal jewelry with a dry, soft cloth to gently remove dirt and buildups. Do NOT clean opal jewelry with soap, liquid cleaning agents, steamer, or ultrasonic cleaner.
